Product & Components
Check the product documentation to determine which container, structural elements, fixtures, fittings, or supplied components are specifically covered.
Refer to your product documents
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At AGT Container GmbH, we want you to understand the warranty information applicable to your container or modular building before and after your purchase. This policy explains how to review applicable warranty terms, report potential product issues, and request assistance from our team.
Containers and modular buildings may differ in design, materials, configuration, intended use, and supplied components. For this reason, warranty coverage should be confirmed against the terms provided for the specific product or order.
Please review your quotation, order confirmation, product documentation, and any warranty document supplied with your purchase. These documents help establish the applicable coverage, duration, conditions, and claim requirements.
If you are unsure which terms apply, contact AGT Container GmbH before arranging repairs or making changes to the affected product.
Keep your order number, invoice, or quotation available.
Describe the affected component and when the issue appeared.
Photographs and relevant product records can assist assessment.
Warranty coverage depends on the terms applicable to your particular product and purchase. The following areas can help you understand what to review.
Check the product documentation to determine which container, structural elements, fixtures, fittings, or supplied components are specifically covered.
Refer to your product documentsReview the warranty certificate, order documents, or other applicable written terms to confirm the coverage period and when it begins.
Check the applicable warranty termCheck any care instructions, installation requirements, operating limitations, and maintenance conditions supplied with your product.
Follow applicable product instructionsThis policy explains the general process for understanding warranty terms and contacting AGT Container GmbH about a potential product issue.
The exact warranty applicable to a purchase depends on the product, order documents, any separately issued warranty documentation, and applicable law. This general policy does not independently establish a particular warranty duration or guarantee that every product or component carries the same coverage.
Warranty periods, where provided, may vary according to the product and the terms agreed for the purchase. Customers should consult their order confirmation, quotation, warranty document, or other applicable written terms to establish the relevant period.
Please retain these documents and contact our team if you need help identifying the applicable warranty information.
Do not assume that a warranty begins on a particular date or lasts for a fixed number of months or years unless that information is confirmed in the terms applicable to your purchase.
When reviewing a reported issue, the applicable warranty documents and the circumstances of the issue will be considered. Depending on the product and the written terms, relevant information may include:
Providing these details helps us understand the issue. It does not by itself confirm that the claim is covered; coverage must be assessed against the applicable terms.
Warranty documents may set out circumstances in which coverage is limited or does not apply. Customers should review the specific exclusions and conditions included in the terms applicable to their purchase.
Depending on those terms and the circumstances, matters requiring assessment may include:
These examples are provided for guidance and are not a definitive list of exclusions applicable to every product. Whether a particular issue is covered depends on the relevant written terms and applicable law.
If you believe a product has a defect that may be covered by warranty, contact our team with the available information. Please use the following process.
Email sales@agtcontainergmbh.com and use the subject line "Warranty Claim" so your enquiry can be identified.
Include your name, order or invoice number, product description, and the date of purchase if available.
Describe the problem, when it was first noticed, and any relevant circumstances. Attach clear photographs or videos where possible.
Provide the applicable warranty document, product documentation, and other supporting records available to you.
We may need additional details before assessing the reported issue. Please wait for instructions before arranging warranty-related repairs or making changes that could affect the assessment.
After receiving your enquiry, AGT Container GmbH will review the information provided and may request further details to clarify the reported issue.
The next steps will depend on the applicable warranty terms, the nature of the issue, and the information available. Where appropriate, we will communicate any further assessment steps or available options under the relevant terms.
No particular remedy, repair method, replacement, reimbursement, inspection arrangement, or response timeframe is promised by this general policy unless provided for in the applicable warranty terms or otherwise agreed.
Please retain copies of your correspondence and any documents relating to the claim.
To help us assess your enquiry efficiently, please:
Please do not dispose of affected components or arrange non-urgent repairs before discussing the matter with us where doing so could affect the assessment. Any urgent safety or damage-prevention measures should take priority.
This policy is intended to explain our general warranty enquiry process. It does not remove or restrict any mandatory rights or remedies that customers may have under applicable law.
Any express product warranty should be read together with its specific terms and the applicable purchase documentation. If you have a question about how these terms apply to your order, please contact us for clarification.
For warranty enquiries, product documentation requests, or assistance identifying the terms applicable to your order, please contact AGT Container GmbH.
Company: AGT Container GmbH
Email:
sales@agtcontainergmbh.com
Phone:
+49 1521 4152937
Address:
Ullsteinstraße 108
12109 Berlin-Bezirk Tempelhof-Schöneberg
Germany
Company Number: F1103R_HRB171938
German Commercial Register: HRB 171938
When contacting us, please include your order number and a brief description of your enquiry.
We may update this policy when our procedures or business requirements change. The version published on this website should be reviewed when seeking current general policy information.
Any update to this general policy does not, by itself, establish or replace the specific warranty terms applicable to an existing purchase or any rights protected by applicable law.
Having your order details and supporting information ready helps us understand your request.
Find your invoice, order reference, and applicable warranty documentation.
Describe the problem and attach relevant photographs or supporting evidence.
Send your details to our team for review and clarification.
Follow the next steps communicated for your specific enquiry and applicable warranty terms.
Find general guidance on warranty periods, documentation, claims, and product issues.
The warranty period depends on the terms applicable to your product and order. Please check your warranty documentation, quotation, or order confirmation. If you cannot find the information, contact our team.
Coverage may vary by product and component. Review the applicable written warranty terms to establish which items are covered and what conditions apply.
Include your name, order or invoice number, product details, a description of the issue, and relevant photographs or videos. Copies of warranty documents and other supporting records can also help.
For non-urgent issues, contact us before arranging repairs where possible, because the work may affect the assessment. If there is an immediate safety risk, take appropriate safety measures first.
Our team may review your information and request additional details. Any further assessment and available resolution will depend on the applicable warranty terms, the circumstances, and applicable law.
No. This page provides general warranty information. The terms applicable to your specific order and any mandatory legal rights should be considered when determining coverage.
Contact AGT Container GmbH with your order details and product information. Our team can help you identify the applicable documentation and explain the next steps.